Returns and Exchanges
If you want to change your order we ask that you review your order confirmation that you receive via email. After doing so, inform our friendly team firstname.lastname@example.org as soon as you can. We cannot guarantee you can change your order if the production of your item has already begun. Although, if you are quick enough we may be able to change it just in time!
Regarding exchanges, if your order is damaged or defective (e.g. due to a printing error) then return the products. We will be happy to recreate your order for you. If you do think that your order is damaged then send us an email with photographs of the damage. We can then provide you with the specific questions.
Please make sure that you do check your design thoroughly, as sometimes design mistakes do happen.
To summarise, in order to prevent refund scenarios, before you order:
- Please refer to our size guide and the product images
- Please double check your design before ordering. Ensure all alignments are correct
- If necessary, order a sample garment
- Check your email confirmation immediately
We want you to feel confident in the personal fit, style and quality of our products before purchasing from us. Therefore, you can always try on our products and view the finishing styles through our ‘sample’ products. Just order the garment you would like a sample of (in the right size) in the studio. Then enter the following text on the garment: “SONALITY SAMPLE”. Please do not insert anything else on the garment. We’ll send you a WHITE sample of that garment in the size you have selected. You can then try it on for fit and quality. If you send it back to us within 7 days, you are entitled to a full refund. This includes all delivery costs.