FAQ's

Each one of our orders is fully personalised and unfortunately we are not able to provide a refund on such items. However here at Sonality, we want you to be completely happy with your product and if your order is damaged or defective (e.g. due to a printing error) you can, of course, return the products and we will be happy to recreate it for you. Please contact our friendly team at info@sonality.co.uk with your order details if you wish to discuss a refund matter.

Please check your order confirmation email quickly and thoroughly, as sometimes design mistakes do occur. The quicker you inform us, the more likely we can change it before completing your unique garment.

In order to prevent refund scenarios, before you order:

1. Please refer to our size guide and the product images
2. Double check your design before buying
3. Check your email confirmation immediately

We ask you to review your order confirmation email and inform our friendly team at info@sonality.co.uk of any changes as soon as possible. We cannot guarantee you can change your order if production has already begun but, if you’re quick enough, we may be able to amend it in time!

Your clothes have been ethically manufactured and your design is finished by hand. So naturally they are delicate and need more care. Since your Sonality clothing is unique, we want it to last as long as possible.  We recommend the following care instructions:

• Wash inside out at 30°C max on a wool cycle
• No dry cleaning
• No tumble drying
• No bleaching
• Iron inside-out on a medium heat. No steam ironing
• Do not iron directly onto any part of the design

No. This is because at Sonality, we truly believe in unique and totally personalised clothing. Offering discounts on bulk orders would not be in line with our founding principles!

Not really. Each item of clothing is designed uniquely for you. We don’t print thousands of one particular design and then discount them when they stop selling. We’re very different from most clothing companies! However, we do like to reward our loyal customers and may offer specific discounts from time to time.

If you are given one of our unique discount codes then when you reach the checkout make sure to enter it within the discount field before you place your order.

We accept all major credit and debit cards, paypal and Laybuy.

We aim to produce all orders within 3 working days unless you choose the express option, in which case we aim to produce within 1 working day. Once we have produced your unique order, the estimated delivery times are as follows:

UK: 3-5 days
UK (Express): 2 days
Ireland: 5-7 days
Europe: 5-10 days
Rest of World: 5-10 days

Costs are as follows:
UK: £Free
Express: £2.99
Ireland: £6.99
Europe: £8.99
Rest of World: £8.99

(please note these are estimations only)

Please note we cannot be held responsible for delays to postal and courier services due to unforeseen events

We sell to most countries worldwide however if you’re unsure please email us and we can give you our latest update.

Order tracking details will be contained within your email confirmation if applicable. For smaller orders within the UK, tracking may not be possible, as we try to make this a convenient and efficient postage service and aim to post through your letterbox with Royal Mail.

Wherever possible we will attempt to deliver through your post box. However if the package is too big we will deliver through a courier company which may require your signature.

Please refer to your email confirmation for full details of how we will deliver.

Please complete the contact form found here and we’ll get back to you as soon as possible

We’re very sorry you wish to make a complaint as the happiness of our customers is paramount to us. Please contact our friendly team at info@sonality.co.uk with your complaint and we will look to resolve this as soon as possible. In order to prevent complaints, please remember before you order:

1. Refer to our size guide and the product images
2. Double check your design before you order
3. If necessary please order a sample garment
4. Check your email confirmation immediately

An account can be set up easily and quickly. Once you have set up an account you will be able to;
check out quicker, save your address, track your order as well as monitoring returns. Fill in your details under ‘create an account’ and follow the steps to get registered.

If you have forgotten your password don’t worry, it is easy to reset. Simply follow the instructions on password reset, these can be found within the account login page and ‘forgotten my password’ link.
If you don’t receive your password reset email within an hour make sure to check your spam folder.